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Returns policy

By visiting and using aniqa.com.au you accept and consent to our terms and conditions (as outlined on the Terms and Conditions page).

Returns and Exchanges

We want you to be happy with your purchase. However, if you have a change of mind, you will need to notify us within 14 calendar days at info@aniqa.com.au and we will email you a Return Merchandise Authority (RMA). Please state your order number in the subject line.

You can exchange for a different product (you will need to pay the balance for more expensive products or get a credit note for the difference for less expensive products) or get a credit note for the full amount of the product(s) to be exchanged, to use within 3 months from date of issue. 

Items must be returned in its original condition and packaging and should not have been opened. You will also need to ensure that the product has not been compromised in any way, including though not limited to, placed in areas of extreme temperatures, such as left in a hot car.

Please note we do NOT OFFER A FREE RETURNS POLICY. You will need to pay for the postage to return the product(s) back to us. We will only dispatch replacement products once the products have been received by us, and its condition verified.

Returns and exchanges will not be allowed or processed for product(s) received after 14 calendar days from the date the RMA was issued.

Faulty or Damaged Items

If you notice any irregularities or damage to the product(s), please notify us with 14 calendar days of receiving your oder. We will happily exchange it for another. We will require you to email us info@aniqa.com.au, quoting your order number in the subject line.

We will not dispatch replacement product(s) until the original product(s) have been received by us. Exchanges will not be allowed or processed for product(s) received after 14 calendar days from the date the RMA was issued.

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